Customer Experience
Through a customer-centric approach to design and development, we bridge the gap between the actual and the intended customer experience.
Research shows large and dual screens increase productivity in the PC world. The benefits are applicable in the mobile world too.
The importance of creativity in the workplace, and how to harness it by simply creating the right environment.
Our experiences in building an insight generation tool and process around it. Trials, errors, and success.
Knowing your customers and building products they love is good business. How do you justify the investment and set your team for success?
Every crisis is also an opportunity. The winners of this crisis adapt to changing customer needs. This will pay back better than ever.
Intuitively we know that offering what our customers like is good for business. What’s the business benefit of understanding your customers, their needs, and preferences? Why should you spend time and effort to reject features when you can include them all? What’s the RoI of CX?
What we mean by continuous CX and why it is something you should also be (more than) curious about.
You must already know that customer experience is important. But you might still be asking: why? “Why should you invest in CX, if all your competitors act lean and mean?” Great question!
COVID-19 has fundamentally changed the way we interact with each other. Some of the changes are temporary, partially we have learned a new way of living and some behaviors may end up fluctuating between the old new realities. Customer Experience (CX) will change on multiple levels too.
